Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. 

To start a return, you can contact us at flordieactivewear@gmail.com
or submit a return form HERE

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: Return shipping is at the customer’s expense. We recommend using a tracked service, as we can only process your return once it’s safely back in our hands.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

To maintain hygiene and fairness, we cannot accept returns on:

• Gift Cards, Socks or Hats.
• Clearance Items: Anything purchased from our "Sale" section is Final Sale and cannot be returned or exchanged. If you’re unsure about sizing on a sale item, feel free to reach out before you buy!

Exchanges
Please let us know what you are hoping to exchange your purchase for and we will do our best to accommodate.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flordieactivewear@gmail.com.